Shipping policy

Effective date: 12th Aug, 2025

1) Scope

This policy covers fulfilment of: centre sessions and classes, workshops/events, curated retreats, and memberships delivered via Aum Life’s Urban Ashram and partner venues, as well as any digital confirmations or physical welcome materials (if applicable).

2) Digital Confirmations (Primary Mode of Delivery)

  • Immediate confirmation: On successful payment, booking confirmation and invoice are sent by email/WhatsApp; member accounts show updated entitlements where applicable.

  • What you receive: booking ID, date/time/venue (or “to be scheduled”), inclusions, and support contact.

  • If you don’t receive it: Check spam/blocked senders, then contact us with payment reference; we’ll reissue promptly.

3) Centre Sessions & Classes (Mumbai)

  • Scheduling: You choose an available slot at checkout or via your member account; unscheduled purchases can be booked later, subject to availability.

  • Check‑in: Arrive 10 minutes early; present your name/booking ID at reception.

  • Operational window: Sessions are fulfilled during published centre hours (Mon–Fri 6:30–20:00; Sat 6:30–19:30; Sun 6:30–17:00). Special events may run outside these hours.

4) Workshops & Events

  • Ticket delivery: Digital ticket/QR and event brief sent instantly after payment.

  • Changes: Speakers, formats, or timings may change; updated details are notified via email/WhatsApp.

5) Retreats (Weekend, Multi‑Experience, Pilgrimage, International)

  • Booking pack: On payment, you receive a deposit/balance status, retreat outline, inclusions/exclusions, and next steps.

  • Pre‑departure kit: Final itinerary, meeting points, coordinator contact, and WhatsApp group invite are shared closer to departure.

  • Inclusions/exclusions: As specified per retreat (e.g., stays/meals/activities vs flights/visas/insurance/incidentals).

6) Memberships

  • Activation: Membership benefits/entitlements are added to your account after payment and are accessible via the centre/app/CRM journeys.

7) Physical Shipments (If/When Applicable)

  • What we may ship: Optional welcome materials or merchandise.

  • Dispatch & carriers: Dispatched on business days via reputable couriers; tracking details are shared by email/WhatsApp.

  • Delivery attempts: If undelivered due to incorrect address/unavailability, re‑delivery charges may apply. Damage/shortage must be reported within 48 hours of receipt with photos.

8) Delivery Issues & Delays

  • Payment success, no confirmation: We will verify with the payment partner and honour valid bookings.

  • Event/retreat changes or cancellations by Aum Life: We will offer an alternative date or a refund/credit as per the Refund Policy.

9) Address, Identity & Safety

  • We may request ID for retreat check‑ins or high‑value bookings, and a valid email/phone is required for digital delivery and operational updates.

10) Support

For any delivery/fulfilment queries (missing confirmation, rescheduling help, dispatch status):  · namaste@aumlife.in · [+91 8655638967]
 Support is available during centre operating hours; messages received after hours are handled on the next business day