Privacy policy

Introduction

Aum Life is a spiritual well-being sanctuary dedicated to guiding individuals towards self-awareness, healing, and holistic growth through yoga, meditation, wellness therapies, retreats, and community initiatives. We operate through our physical Urban Ashram in Mumbai, curated retreats in India and abroad, and digital platforms including our website (https://aumlife.in) and mobile applications.

We are committed to safeguarding the privacy of our members, guests, website visitors, and clients. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and the choices you have regarding your data. Our practices comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and its associated rules on reasonable security practices and sensitive personal data.

Scope & Applicability

This Privacy Policy applies to all individuals who interact with Aum Life in any capacity, including but not limited to:

  • Members enrolled in our Healing Journeys, Wellness Memberships, or Community Memberships.
  • Retreat participants attending our residential, pilgrimage, or international retreats.
  • Event and workshop attendees, whether paid or complimentary.
  • Walk-in clients accessing one-time healing treatments, yoga classes, or wellness consultations.
  • Corporate clients engaging our services for team offsites, wellness sessions, or customised retreats.
  • Digital users visiting our website, downloading our mobile app, subscribing to our newsletters, or engaging with our online content and resources.

It governs all data collected in the course of:

  • Booking or purchasing services through our website, app, or in person at our Urban Ashram.
  • Participating in wellness consultations, treatments, classes, or healing sessions.
  • Communicating with us via email, phone, WhatsApp, or social media channels.
  • Attending any in-person or virtual events organised or co-hosted by Aum Life.

By continuing to use our services or website, you agree to the terms of this Privacy Policy. If you do not agree, you must refrain from using our services and may request deletion of any personal data already provided, subject to legal and contractual obligations.

Types of Information We Collect

Depending on the nature of your interaction with Aum Life, we may collect the following categories of personal information:

1. Identity & Contact Information

  • Full name, gender, date of birth, postal address, email address, and phone/WhatsApp number.
  • Identification details are required for retreat bookings (e.g., passport for international travel).

2. Wellness & Health Information (Sensitive Personal Data)

  • Information provided during Ayurvedic consultations, health assessments, or healing program registrations.
  • Details about current or past medical conditions, lifestyle habits, dietary preferences, allergies, or injuries to customize your program.
  • Emotional or spiritual goals and concerns shared during counselling, meditation guidance, or spiritual mentoring sessions.

3. Booking & Transaction Data

  • Membership or package details, retreat/event registrations, class bookings, and participation history.
  • Payment transaction details processed via secure gateways (e.g., Razorpay, UPI, cards, net banking).
  • Invoices, receipts, and refund records for compliance purposes.

4. Technical & Device Information

  • IP address, browser type, operating system, device type, and pages viewed when using our website or app.
  • Cookies and similar tracking technologies to enhance user experience, enable login sessions, and analyse website usage.

5. Communication Records

  • Emails, WhatsApp messages, phone call logs, and in-app chat records for customer service or support purposes.
  • Responses to surveys, feedback forms, and testimonials (with your consent for public use).

We collect only the information that is relevant and necessary for delivering our services and improving your overall Aum Life experience. Where sensitive personal data is involved, we obtain your explicit consent before processing it.

How We Use Your Information

We use the personal information we collect for the following purposes:

1. Service Delivery & Customisation

  • To register you for memberships, retreats, workshops, and healing sessions.
  • To design and deliver personalised wellness programs, Ayurvedic treatments, yoga schedules, and spiritual guidance based on your needs and preferences.

2. Booking & Payment Management

  • To confirm your bookings, process payments securely via approved gateways such as Razorpay, and issue invoices or receipts.
  • To manage cancellations, refunds, and membership upgrades or transfers in accordance with our policies.

3. Communication & Support

  • To send booking confirmations, schedules, reminders, and important service updates.
  • To respond to your queries, feedback, and requests via email, phone, WhatsApp, or in-app messaging.

4. Health & Safety

  • To ensure your physical and emotional well-being during participation in our programs by considering medical history, dietary preferences, or other special requirements.
  • To comply with safety protocols for retreats, including emergency contact information and travel documentation when applicable.

5. Marketing & Community Engagement (only with your consent)

  • To share updates on new programs, retreats, events, offers, and relevant wellness content.
  • To invite you to participate in community initiatives, surveys, and loyalty or referral programs.

6. Operational Improvement

  • To analyse attendance patterns, feedback, and service usage for improving program quality and user experience.
  • To maintain internal records and develop new offerings aligned with our mission of holistic well-being.

7. Legal Compliance

  • To meet requirements under applicable laws, taxation rules, and industry standards.
  • To cooperate with lawful requests from authorities or to protect the safety and rights of Aum Life, its members, and the community.

We process all personal data lawfully, fairly, and transparently, ensuring it is only used for purposes compatible with the reasons it was originally collected.

Sharing & Disclosure of Information

We respect your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, to deliver our services effectively, your data may be shared with carefully selected and authorised entities under the following circumstances:

1. Payment Processing Partners

We share necessary transaction details with secure, PCI-DSS-compliant payment gateways such as Razorpay to complete your purchases. Your full payment credentials (e.g., card number, CVV, UPI PIN) are never stored by us.

2. Wellness & Service Providers

For retreats, events, and specialized treatments, we may share relevant details (e.g., name, dietary needs, medical considerations) with trusted third-party facilitators, hotels, transportation providers, or visiting practitioners solely to fulfill your booking.

3. Technology & Operational Partners

We use service providers for customer relationship management (CRM), scheduling systems, email/SMS/WhatsApp notifications, website hosting, and analytics. These partners are contractually bound to maintain the confidentiality and security of your data.

4. Legal & Regulatory Authorities

We may disclose personal data when required to comply with applicable laws, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of Aum Life, its members, or the public.

5. Corporate Transactions

In the event of a merger, acquisition, or transfer of assets, your personal data may be transferred to the new ownership, subject to the terms of this Privacy Policy.

All external partners and vendors handling personal data on our behalf are required to follow strict confidentiality agreements and implement industry-standard security measures.

Cookies, Tracking Technologies & Analytics

To enhance your browsing and booking experience, our website (https://aumlife.in) and mobile applications use cookies and similar tracking technologies. These technologies help us:

1. Enable Essential Functions

  • Remember your login sessions and keep your cart or booking selections active while you navigate the site.
  • Maintain security features to protect against unauthorised access.

2. Improve User Experience

  • Store your preferences, such as language selection and viewing settings.
  • Provide faster navigation and customised content based on your past activity.

3. Analyse Site Performance

  • Collect aggregated data on how visitors use our site, such as pages visited, time spent, and device/browser types.
  • Use analytics tools like Google Analytics to understand user behaviour and improve our offerings.

4. Marketing & Retargeting (Only with Consent)

  • Track interactions with our social media ads, email campaigns, and other promotional channels.
  • Show relevant event or retreat promotions based on your interests and browsing patterns.

You can manage or disable cookies through your browser settings; however, please note that some features of the website or app may not function correctly if cookies are disabled. By continuing to use our website or app without changing your settings, you consent to our use of cookies in accordance with this Privacy Policy.

Data Retention & Storage

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The retention period may vary depending on the type of data and the nature of your relationship with us

All personal information is stored securely on encrypted systems, whether on our servers or through trusted cloud service providers, with access strictly limited to authorised Aum Life personnel and vetted partners bound by confidentiality obligations.

Your Rights & Choices

We respect your right to control your personal information and will take reasonable steps to ensure these rights can be exercised promptly:

1. Access & Review

You may request a copy of the personal data we hold about you, along with details of how it is being used.

2. Correction & Updates

You may ask us to correct or update inaccurate, incomplete, or outdated information in our records, such as contact details, health information, or membership preferences.

3. Deletion (“Right to be Forgotten”)

You may request deletion of your data where it is no longer necessary for the purposes it was collected, or where you withdraw consent. Certain data may be retained if required by law or for legitimate business purposes (e.g., outstanding payments, legal claims).

4. Withdraw Consent

Where we rely on your consent for processing (e.g., for marketing emails, WhatsApp updates, or health data use), you may withdraw that consent at any time by contacting us or using unsubscribe/opt-out options provided in our communications.

5. Restrict or Object to Processing

You may request restrictions on certain types of data processing, particularly where your data is being used for promotional activities.

6. Marketing Preferences

You may choose how you wish to receive communications from us (email, SMS, WhatsApp) or opt out of all non-essential messages.

Requests to exercise these rights can be made by contacting our Grievance Officer (see Paragraph 11). We will respond to all requests following applicable legal timelines, typically within 30 days.

Data Security Measures

We take the security of your personal and sensitive information seriously and implement industry-standard measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:

1. Secure Transmission

All payment transactions are processed via PCI-DSS-compliant gateways such as Razorpay, using SSL/TLS encryption. Sensitive payment details (e.g., card numbers, UPI PINs) are never stored on our servers.

2. Controlled Access

Personal and wellness-related data is accessible only to authorized Aum Life staff, practitioners, and vetted service providers who require it to deliver your program or booking. All such personnel are bound by strict confidentiality agreements.

3. Encrypted Storage

Health assessments, membership records, and other sensitive files are stored on encrypted systems or secure cloud services with strong password policies and multi-factor authentication.

4. Physical Safeguards

Paper records (where unavoidable) are stored in locked cabinets within restricted-access areas at our Urban Ashram.

5. Regular Security Reviews

Our systems and procedures are periodically reviewed for vulnerabilities, and updates are implemented to strengthen protection.

6. Incident Response

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities in line with applicable legal requirements, and take immediate steps to mitigate any risks.

While we follow best practices and employ advanced safeguards, no method of storage or transmission over the internet can be guaranteed as 100% secure. You acknowledge and accept this when providing your personal information to us.

Third-Party Links & External Platforms

Our website, mobile applications, and communications may contain links to third-party websites, social media platforms, or service providers (e.g., hotels, travel partners, wellness facilitators). These external sites and platforms operate under their own privacy policies, which may differ from ours.

When you click on a third-party link or engage with embedded content, you may be providing information directly to that third party. We encourage you to review their privacy practices before sharing any personal information.

Aum Life is not responsible for the security, content, or data handling practices of third-party sites, services, or applications that are not under our direct control. Your interaction with such platforms is solely at your discretion and risk.

Contact & Grievance Redressal

If you have any queries regarding this Privacy Policy, please contact:

Email: namaste@aumlife.in
Phone: +91 8655638967

Policy Updates & Effective Date

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. All updates will be posted on our website (https://aumlife.in) and, where significant changes are made, we will notify you via email, app notification, or other suitable means.

The revised policy will take effect from the date it is published, unless otherwise stated. Your continued use of our services after such updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Effective Date: 12th Aug, 2025