Cancellation & Refund Policy
This policy applies to bookings for Aum Life services delivered via our Urban Ashram in Mumbai (1:1 treatments, yoga/meditation classes), workshops/events, curated retreats, and memberships.
01Sessions & Classes
24-hr free rescheduleFree cancellation or one-time reschedule up to 24 hours before the start time; late cancellations/no-shows are non-refundable. Refunds (where eligible) are issued to the original payment method.
02Workshops & Events
≥72 hrs: full refund <72 hrs: credit onlyCancel 72 hours or more before the event for a full refund; cancel less than 72 hours before for credit only (transferable to another person on request). No-shows are non-refundable.
03Retreats
Deposits non-refundableDeposits are non-refundable. If you cancel after paying the balance, we'll apply a staged outcome (refund or credit) based on the notice period communicated in the retreat brief. If Aum Life cancels, or a force-majeure event occurs, you'll receive a full refund or date credit (your choice).
Retreat formats include weekend, multi-experience, pilgrimage, and international programs.
04Memberships
Non-refundable once activeOnce activated, memberships are non-refundable. Pause/transfer privileges and add-on packages follow the rules of your plan as shown at purchase and in your member account (e.g., selected plans include pause weeks and transferable treatments; upgrades are prorated).
05Refund Method & Timeline
Approved refunds are processed to the original payment method; allow 5-7 business days for your bank/payment partner to credit the amount.
06How to Cancel / Request a Refund
Email or WhatsApp us with your booking ID, name, and reason before the cut-off time. We'll confirm eligibility and next steps promptly.
07Notes
Credits (where issued) are time-bound and may be used for eligible Aum Life services; credits and gifted spots are non-encashable.
By booking with Aum Life, you agree to this policy and our Terms & Conditions and Privacy Policy.